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A Different Kind of Tolerance in the Workplace

Dannyman pointed out this quote from William L. McKnight, past Chairman of the Board at 3M.

As our business grows, it becomes increasingly necessary to delegate responsibility and to encourage men and women to exercise their initiative. This requires considerable tolerance. Those men and women, to whom we delegate authority and responsibility, if they are good people, are going to want to do their jobs in their own way. Mistakes will be made. But if a person is essentially right, the mistakes he or she makes are not as serious in the long run as the mistakes management will make if it undertakes to tell those in authority exactly how they must do their jobs. Management that is destructively critical when mistakes are made kills initiative. And it’s essential that we have many people with initiative if we are to continue to grow.

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Feedback

I just read this article at cio.com. It had some excellent advice about how to give, and how not to give, feedback to others in the workplace. Feedback is one of the most powerful tools in a manager’s toolbox. Use it early; use it often. It is far better to give regular feedback than to save it up for performance review time.

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